Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 2026-07-30
Company: Chrichayl Fashion, Delta, BC, Canada

This policy explains how we process, ship, and deliver orders placed on chrichayl.com.

Order Processing

Most orders ship within 1–3 business days of being placed. You will receive a confirmation email with tracking information as soon as your order ships. Orders placed on weekends or holidays begin processing the next business day.

Shipping Methods & Timelines

We ship to select regions using trusted carriers. Delivery timelines are estimates provided by the carrier and are not guaranteed, and may vary due to:

• Carrier delays
• Customs processing for international orders
• Weather or other events outside our control
• High order volume during sales or holidays

International Orders, Customs & Duties

For orders shipped outside Canada, your order may be subject to import duties, taxes, and customs fees charged by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We are not able to predict what these charges will be, as they vary by country and order value.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected, unless your order qualifies for a free-shipping promotion. Shipping fees are non-refundable, including on returned orders, except where the return is due to our error.

Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout. If you notice an error shortly after placing your order, contact us immediately and we will do our best to update it before the order ships.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, Chrichayl Fashion is not responsible for packages lost or stolen after delivery. If your tracking shows delivered but you have not received your order, please contact your local carrier first, then reach out to us and we will help investigate.

We recommend using a trackable shipping option, which is included by default with most orders.

Questions About Your Order

For questions about shipping or an order in progress, contact us at chrichayl@gmail.com with your order number.